Overview
   Careers at Cymax
   Warranties
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   What Are My Payment Options?
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   Sales Tax
   Using Promotional Codes
   How Will My Order Ship?
   What to Expect On Delivery
   Standard Return Policy
   What If My Order Arrives Damaged or Defective?
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   Returning an Item or Order
   How to Request Replacements
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About Cymax Stores


Overview

 
Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.
 
History
 
Cymax was founded in 2004 by Arash Fasihi as a small audio-video furniture web site. After becoming frustrated with the selection available in local stores, Arash turned to the internet to find a high TV stand. Realizing he had found a strong market opportunity, Arash decided to fill the gap himself, providing consumers with a wider selection of furniture by selling online. Focusing primarily on TV stands, the very first Cymax site—Audio-Video-Furniture.com—was born.
 
Building on the success of that site, Cymax developed a huge selection of home furniture, later adding products including consumer electronics, fireplaces, housewares and home décor accessories. Eventually the number of niche web sites grew to 115, but these have since all been consolidated into one all-encompassing site at Cymax.
 
In 2010, Arash was nominated for the Ernst & Young Entrepreneur of the Year Award in the Pacific Region, Business to Consumer Category.
 
Outlook
 
After consolidating its web stores, Cymax re-focused on offering furniture for home, outdoor, and office settings. In 2012 Cymax received investment backing and now continues to grow. Cymax aims be a North American leader in online furniture retail sales. We have an ongoing dedication to trendsetting in customer service, product selection and e-tail technology.
 
Why Buy From Cymax?
 
Every home and office is different. They each require a unique combination of furniture, lighting and accessories to create a space that is both functional and beautiful. Finding the right chair or lamp used to be quite a difficult task. If you have ever spent hours searching for just the right piece only to be disappointed by the available selection or by high prices, then you understand how frustrating this task could be. Fortunately, Cymax has solved the problem. We bring together a huge selection of home and office furnishings in one convenient spot. Our enormous selection of home and office products combined with our online shopping model that saves you both time and money.
 
Our Great Selection
 
Cymax offers one of the largest selections of home and office furniture on the web. We work with over 150 vendors to provide you with thousands of options for your home. With over 75,000 furniture SKUs available, there is bound to be a perfect fit at Cymax for every taste and budget.
 
Our Easy to Use Website
 
Cymax has created a simple shopping solution. Our proprietary e-commerce technology allows you to see thousands of options for your home quickly and easily. No more driving around town searching for just the right thing! It's easy to scroll through to find exactly what you are looking for. Save time and money by ordering furniture directly to your home.
 
Responding to consumer trends, in 2014 Cymax launched initiatives for an improved experience for mobile and tablet users. We realize that our customers are both tech-savvy and pressed for time. Improving our navigation, speed and connectivity ensures that our customers can access the information they want and make a purchase anywhere at any time.
 
Every Day Low Prices
 
Everybody loves to save money which is why Cymax offers a bargain in every purchase. Our unique drop-shipping model enables you to buy direct from the manufacturer. With no costly showrooms or warehouses to maintain, we have cut out the middleman to save you money. Buying from Cymax means factory-direct discount pricing on every purchase. To sweeten the deal we also offer no sales tax (except in VA and Canada) and free shipping on most items.
 
Speedy Delivery
 
Waiting is never fun. That's why Cymax shows you estimated ship times on the product page before checkout. We offer a transparent shipping system so that you always know when to expect your order. Delivery times are also displayed at the time you place your order to avoid any surprises. If there are any delays with your order, you will be sent an email notification as soon as the information is uploaded into our system.
 
Excellent Customer Service
 
Cymax strives for ultimate customer satisfaction. We are passionate about creating an optimal experience for our customers. We will strive to provide clear and concise communication while maintaining a positive and empathetic attitude. We understand that without the customer, there would be no us. Therefore each customer is an invaluable ingredient to our success.
 
We offer a fully-trained team of Customer Service professionals to aid you with your purchase. We take the time to process your order with the utmost care and strive to ensure that your order is met with your satisfaction.
 
Our customer care center is ready to help you whether you are ready to make a purchase, following up on your order or just looking for some more information. Give us a call! Our customer service call center has over thirty friendly Customer Service Representatives ready to assist you at every step along the way.
 
Our Customer Service Representatives are available at 1-866-740-9830 from 8 am to 4 pm PST Monday through Friday. Our Sales Representatives are available at 1-866-740-9830 from 8 am to 5 pm PST on weekdays and 8 am to 4 pm PST on Saturdays and Sundays.
 
Manufacturer's Warranty
 
Cymax stands behind the quality of our products. We carry only brand-new merchandise from the top-rated furniture brands in the world. All of the brands we sell offer a manufacturer's warranty.
 
Easy Returns
 
If for any reason you are unsatisfied with the item or items that you have ordered, please contact us by phone or email. We will be happy to assist you with a return. Please refer to our Standard Returns Policy for further details.
 
Should you need a replacement, our automated replacement system can help. Simply log into My Account and fill out a request form. You should hear back from our Replacements Team within 5-7 business days.
 
Privacy Policy
 
Cymax is committed to keeping your private information safe. We will never share or sell your information to unauthorized third parties. Shop with the confidence that your private information will remain confidential.
 
The Cymax Guarantee
 
Our customers are valuable and your satisfaction is important to us. We strive to provide an online shopping experience that is both easy to use and risk-free. We aim to make every purchase go as smoothly as possible. That is why Cymax offers superior customer service, secure ordering and competitive pricing.
 

Careers at Cymax

“We’re probably one of the largest tech companies in Canada that nobody’s heard of.” – CEO Arash Fasihi

 
Cymax might be the best kept secret in the Tech industry, but don’t worry, the good word is about to spread! Be a part of the Cymax revolution, and join a team that directly speaks to your individual strengths and needs.
 
Careers Overview
 
Located in Burnaby, BC, we are a rapidly growing, online furniture retailer with exceeding sales of $180 million in 2015. As one of the largest existing online furniture stores, we have over 100,000 SKUS to choose from. Cymax provides its shopper with variety and selection of the best brands in the business. Cymax carries an eclectic array of products and is a leader in online sales for home and office items. The culture at Cymax is highly unique: every person plays a critical role towards making Cymax a success.
 
 
Why Work at Cymax?
 
At Cymax, we offer you the opportunity to maximize your potential. By doing what you love with a dedicated and supportive team who will motivate you to succeed.
 
People and Culture
 
People and culture are very important to us. We promote individuality and diversity. We encourage you to take pride in your career and personal development. We don’t limit you to one field of work, and encourage you to share your gifts with the team. We appreciate the talent you bring to the table, and will do everything in our power to ensure you are a Cymax success story!
 
Work Environment
 
It is our mission to provide all of our employees with a challenging, rewarding and fun environment, which will inspire them to work hard, and make their dreams a reality. At Cymax, we have our own Fun Committee! From Halloween to Team Events to Fundraising, we all contribute to creating an enjoyable #Cymaxlife!
 
Cymax offers Career Opportunities that Speak to your Experience:
 
  • Merchandising
  • Services/Constant Retail
  • Finance
  • Marketing
  • People and Culture
  • Operations (Customer Service, Sales, Resolutions, Marketplace)
  • Information Technology
  • Freight Club
 
How to Apply
 
If any of our open positions speak to you, please apply directly below. Alternatively, you can send a current cover letter and resume to our People and Cultures team: careers@cymax.com Please quote the desired position in your subject line to ensure that your application is properly processed.
 
We are grateful for your interest in Cymax, but only individuals (not associations) who meet the desired qualifications and jobs requirements will be contacted for interviews.
 



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