Cancellations Policy
All cancellation requests are forwarded directly to the manufacturer upon receipt. Once an order has been shipped, or prepared for shipping, it is too late in the order process to cancel the order successfully. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method per our Standard Return Policy, which may result in the deduction of restocking fees* and return shipping charges.
Please note, all items are shipped directly from the manufacturer’s warehouse and there may be some time between the order being processed and the tracking information becoming available in our system. Due to this, even if your order has not yet been confirmed as processed at the time you request a cancellation, we are unable to guarantee the cancellation of your order until we have received a response from the manufacturer directly with the outcome.
The outcome of all cancellation requests will be confirmed via email. If we are unable to cancel your order as requested, you will receive written notification via email explaining the status of your order as well as options for your purchase. If this should happen and you do not wish to receive your product you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.
You should receive an email once your cancellation request has been reviewed regardless of the outcome. If no email has been received confirming whether or not your Cancellation Request was successful, please feel free to reach out to us for an update on the status of your request.