Accessibility Statement
Link to main content
1 855-903-2874

covid-19 announcement

To our valued customers,

With the COVID-19 global pandemic continuing to evolve, we felt it was important to share a brief summary of the Business Continuity Program being implemented at In addition to the safety and well being of our employees, our top priority is to ensure that we continue to provide exceptional, uninterrupted service to you, our customers. We are working with our vendor partners to make sure the products you want are in stock, and arrive to you in the safest means possible.

What is BFC doing for our Customers?

Your safety is important to us especially at this time of global stress. Our goal is to ensure that you are protected and at the same time for you to be able to receive your orders timely. For this reason, we have made the decision to only have a maximum of Threshold services for our deliveries. With this step, we will be limiting interaction between your household or office and the delivery personnel. If you are anticipating a delivery on the heavier side, please ensure that you have someone who can help carry the shipment into your home or business.

What are our Carriers Doing?

Additional efforts are being done by the carriers handling our deliveries. Note that the precautionary measures carriers are doing is not limited to the list below.

  • Closely monitoring COVID-19 updates from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and the like.
  • Increased disinfecting practices in all warehouses or common spaces.
  • Employees who have jobs that are non-essential to daily warehouse/freight operations now working from home to limit contact.
  • Cancelled employee business travel and visits from any external representatives.
  • Postponing deliveries to locations with high concentration of COVID-19 cases or locations confirmed locked down.
  • Monitoring the health of the active delivery personnel.
  • Some carriers may possibly not ask for the consignee to sign a proof of delivery however, will ask their permission if they can initial on their behalf to minimize contact. Should there be any signs of damages or shortages, please advise the delivery personnel to note down your feedback on the proof of delivery Ex: Missing 1 box, Damaged, Crushed side.

What we’re doing for our staff:

In response to COVID-19, and as part of our continuity process, we have assigned a dedicated cross-functional team, tasked with monitoring the situation, and ensuring that we continue to support our partners effectively as the situation changes. As of late last week, our leadership team has made the decision to have our workforce work remotely from home. We do not anticipate any disruption from this policy. Our entire workforce is equipped to work remotely, with communications and systems already in place to manage daily operations efficiently. We have cancelled all business travel and participation in larger in-person gatherings for the time being, and we are confident in our ability to operate in this manner indefinitely. is cloud-based, and not dependent on any physical office location to operate, therefore we do not anticipate any down time.

Bottom line, you may continue to rely on and have complete confidence that we are here to support you throughout this evolving situation.

Thank you for continuing to support,

Rizwan Somji
Cymax Group CEO