Warranties

How Do I Place An Order?

We offer the option of placing an order online yourself, or if you’d prefer, you can call us directly and we can process the order for you over the phone.

Ordering Online - When you place an order through our website you will find it safe, easy, and fast! Simply browse through our online selection and add any items you wish to purchase to your cart. You can make changes and review what you have entered before your order is placed. Once you have confirmed your cart contains all of your desired items you are able to go through the online check out process to enter all of your details. A confirmation email will be sent directly to you within seconds of the order being completed!

To keep your information safe and secure, we use Thawte and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available.

Call us - If you prefer to talk to a person when placing your order, or have any questions about the specific items you’re interested in, give us a call! Cymax gives you the option of speaking to one of our Sales Representatives who would love to help you with placing your order by phone. Our contact details are available at the following link: Contact Us

As we have thousands of items available for purchase please have a look through our online selection to find the items you’re interested in and make a note of the Product ID before you call. This will help our team locate the specific item you’re calling about in seconds, and ensure we are viewing the exact product you’re calling about when answering your questions or placing the order for you.

Haven’t found the exact item you’re looking for? We can help with that too! Simply provide the Product ID of something similar to what you are in search of and a member of our team would be more than happy to help you find that perfect item!

What Are My Payment Options?

Credit Cards – We accept all major credit cards: American Express, Discover, MasterCard and Visa.

Paypal – PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

**Orders using Paypal must be placed online due to the account log in component of this payment method.

Visa Checkout - Visa Checkout enables Visa customers to use the payment methods stored in their Visa Checkout account to pay for goods and services while still receiving the same rewards and protections as normal on these cards. It’s as simple as entering your email address and Visa Checkout password during the checkout process.

**Orders using Visa Checkout must be placed online due to the account log in component of this payment method.

Amazon Payments - Amazon Payments enables Amazon customers to use the payment methods stored in their Amazon.com account to pay for goods and services. Amazon Payments can be used by individuals and businesses.

**Orders using Amazon Payments must be placed online due to the account log in component of this payment method.

Wire Transfer – For larger orders we may be able to accept Wire Transfer payment. Please contact our Sales team for more information on this service.

Gift Cards  – We accept Visa, MasterCard or American Express gift cards. When using a gift card, it is imperative you retain the card as any potential refunds or credits will be processed back to your original method of payment.

Affirm  – Make easy monthly payments over 3, 6, or 12 months. Subject to credit check and approval by Affirm, enter your information for a real-time decision.

**Orders using Amazon Payments must be placed online due to the account log in component of this payment method.

Purchase Order  –We understand that many institutional orders now require purchase order prior to paying for online orders so we are pleased to accommodate purchase orders:

• Only available for business purchases. You must check out with shipping or billing a business email ex: [email protected]. If this is an issue, please call our Sales team at 1-866-740-9830.
• Credit limit must be approved prior to shipment of product.
• Payment in full due within 30 days of receiving orders. (Unless otherwise approved in writing)
• We will send a completed W-9 form along with the quick credit application form to all first time applicants.

Please note: Orders placed with the majority of payment types will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder.

Order Confirmation

After your order is placed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout – if you have not received this there may be an error with the email address associated within our accounts. All of the communication and notifications regarding your order being processed will be send to you via email, so please do let us know right away if the confirmation is not successfully received (please ensure you check your spam folders first as the email may be hiding there).

Your order confirmation will include both an invoice for record of payment and your Cymax Order Number. This is your receipt, if by chance you lose it please let us know and we will be happy to send another copy for your records.

Please ensure you take the time to review your invoice to double check that all of information is correct; both with your personal details and the item(s) ordered. If you notice anything that needs to be updated or corrected, or if you did not receive a confirmation email, please reach out to our Customer Service team immediately at [email protected]. Be sure to include your account email address and order number when you reach out so we can easily locate your order and prevent delays in assisting you.

Sales Tax

US orders may be charged the taxes applicable to their state, the exact tax will be shown in the checkout page after you have entered the shipping address. If you are tax exempt, please call in so our call center can assist you.

Using Promotional Codes

Join our email list to ensure you receive all of our Promotional Codes and don’t miss out on any savings! These codes give you access to discounts across our store and can be exclusive to a specific product or store wide. Apply these codes during the checkout process for big savings.

Forgot to enter your Promotional Code during check out? No problem! Simply reach out to our team at [email protected] within 48 hours and provide your order number and the promotional code you wanted to use, and if your order meets the requirements for the code we will issue a refund on your order for the applicable amount.

How Will My Order Ship?

How is My Order Being Shipped?

When Will My Order Arrive?

How Does Delivery Work?

If you have any questions about shipping, before or after placing an order, our Customer Service department is here to help. Please email us at [email protected]

Please note:
• We do not ship to Alaska, Hawaii, Puerto Rico or Canada at this time.
• Deliveries cannot be made to a PO Box.

Ground Shipping

Smaller products are usually shipping via standard ground carriers (generally USPS, FedEx, UPS or DHL). You will be able to track your package online on the carrier’s website. This will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. Each carton of your order that ships ground will have a unique tracking number and in most cases will delivered together, however, they may be separated in transit and arrive separately.

The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the delivery schedule of your local carrier and are usually completed without an appointment from Monday to Saturday between the hours of 9 AM and 8 PM.

A signature is not typically required and if nobody is at home to accept delivery the product will be left at the delivery driver’s discretion if they believe it is safe to do so. If a signature is required the product will not be left at the address unless somebody is available to sign for the package.

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file.

Please note, if you purchase multiple Ground Shipping items from the same brand your order may be upgraded to being shipped via a Truck Freight carrier at the discretion of the manufacturer. Details on this shipping level are available below.
If you have any concerns about your order, before or after delivery, please reach out to our Customer Service team at [email protected].

Delivery to a Business Address –
For ground shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours from Monday to Friday only. A signature will be requested on delivery, however, the carrier is not required to match the signature to the name on the package.

Back of Truck / Truck Freight Shipping

Large items are shipped via truck freight, sometimes called 'back of truck'. Transit time for these shipments is usually between 1-7 business days (excluding pre-ship time) and deliveries will occur during normal business hours; Monday-Friday between the hours of 8 AM – 5 PM.

For residential deliveries, the shipping company will call you in advance to schedule a delivery appointment. For commercial deliveries, the shipping company will typically deliver during regular business hours without scheduling an appointment.
Upon delivery, it is the customer's responsibility to unload the shipment from the back of the truck. If the item ordered is heavy please ensure that you have assistance to remove it from the delivery truck safely.
For an extra charge, some carriers are able to provide additional services, such as using a lift-gate to remove the items from the truck for you, delivering to the threshold of your home, or assembling the items for you. Please contact us before placing your order for more information on upgrading your service level for delivery.

Please note: If you are not available at the time of your delivery appointment, or the carrier is unable to contact you successfully to coordinate delivery, the order will be held for you for several days. There may be a charge for the storage of your order while it is awaiting delivery if there are delays in being able to successfully contact you or complete delivery. If the carrier is unable to successfully deliver your order within an acceptable time frame it will be returned to the manufacturer and credit will be issued per our Standard Return Policy.

Basic Threshold Shipping

Basic Threshold delivery includes delivery to the first dry area, or front door, of the residence or business. Unlike White Glove Threshold service, Basic Threshold Service is similar to Ground Shipping, as there will not be a delivery appointment nor will you be required to sign for your shipment upon delivery. Once received, should you determine there are any issues with your order, please reach out to [email protected] immediately with details and photographs (if applicable).

White Glove Shipping

White Glove Shipping encompasses various levels of White Glove service that are available. We have included descriptions outlining the details of each service level below for your convenience. White Glove Shipping is comparable to truck freight shipping, but given the extra time and personnel needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days to your local delivery agent (excluding pre-ship time) at which point the carrier will contact you to schedule a delivery appointment.

White Glove shipping is available on most high-end office items, dining furniture, bedroom items and mattresses. We may be able to add White Glove service to some items for an extra charge – please contact our sales department for more information when placing an order if you have any questions or do not see this option during the checkout process.
Delivery appointments usually consist of a four (4) hour appointment window during normal business hours; Monday-Friday between the hours of 8 AM – 5 PM. Depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require a specialized delivery appointment, including a specified time or after-hours delivery (evening / weekend), or have an inquiry regarding White Glove shipping options or carrier availability in your area, please contact our customer service team and they will be happy to help.
Please note: If you are not available at the time of your delivery appointment, or the carrier is unable to contact you successfully to coordinate delivery, the order will be held for you for several days. There may be a charge for the storage of your order while it is awaiting delivery if there are delays in being able to successfully contact you or complete delivery. If the carrier is unable to successfully deliver your order within an acceptable time frame it will be returned to the manufacturer and credit will be issued per our Standard Return Policy.

White Glove Bronze / Threshold Delivery

White Glove Bronze / Threshold Delivery consists of delivery to the threshold of your home (garage, front entrance, etc.) or first dry area if the shipment weight is very large. In an apartment or condo building, the product will be carried up a maximum of two (2) flights of stairs (25 steps*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window and you must be at home to receive the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

White Glove Silver / Inside Delivery

White Glove Silver / Inside Delivery takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

White Glove Gold / Inside Delivery with Packaging Removal

Sit back and relax while your furniture is placed inside in your room of choice (includes carrying the product up two (2) flights of stairs from the threshold). Please note that assembly is not included in this service, however, the carrier will unpack the item and remove the packaging for you.

The shipping company will call you in advance to schedule a delivery appointment. Deliveries occur between the hours of 8:00 am and 5:00 pm Monday through Friday and will be scheduled within a 4-hour window, and you must be at home to receive and sign for the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

White Glove Platinum / Inside Delivery with Set Up and Packaging Removal

The highest level of home assembly delivery service and includes delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The carrier will unpack the product and take away the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). Should you require more time to assemble the items you have ordered, please reach out to the shipping team through [email protected] and one of our agents will be able to provide you with a quote.

The shipping company will call you in advance to schedule a delivery appointment. Deliveries occur between the hours of 8:00 am and 5:00 pm Monday through Friday and will be scheduled within a 4-hour window, and you must be at home to receive and sign for the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

Beyond Fee
On occasion, our carriers may deem a certain area to be a 'remote' or 'secondary' delivery location based on zip code if it is not within their regular delivery route. As a result, scheduling deliveries in these areas requires a specialized route and the carrier charges additional beyond mile fees for these services with fees ranging anywhere from $25 to several hundred dollars dependent on the location. Occasionally, we won’t know specific fees until after checking with multiple freight carriers after an order is placed. In cases where there may be an additional fee, due to limited delivery options, etc., we will reach out to you prior to shipping the order to ensure the additional charge is approved. If the charge is not approved a full refund cancellation will be processed on your behalf.

To ensure we keep the lowest possible prices for our customers, these beyond mile fees will only be added to the total cost of your order at checkout on an “as needed” basis if your zip code happens to be within the carrier's list of 'remote' or 'secondary' delivery points.
For US customers, any applicable beyond fees will be clearly communicated to you during checkout, before the payment process is completed. Unfortunately these fees are non-negotiable.

What to Expect On Delivery

Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt.