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For faster service, please log in to My Account where you can submit cancellation requests as well as your new replacement and return requests, in addition you can also upload your images and check order updates.

My Account

My Account is just another way that Cymax Stores is making your online shopping experience that much easier and enjoyable.

You can use this service for the following:

  • View the most up to date information about your order.
  • Obtaining tracking information/tracking numbers.
  • Requesting a cancellation.
  • Requesting replacement parts or a return.
  • Updating your billing information.
  • Once you submit your cancellation, return or replacement request you will have access to submit m essages directly to our team via My Account.


Toll Free 1-866-740-9830
Hours: Mon-Fri 7:00 AM -4:00 PM PST

Customer Service

[email protected]


Please note we do not accept returns at either address listed below, should you wish to return your product please submit your request via My Account

Cymax USA

12020 Sunrise Valley Drive
Suite 100
Reston, Virginia 20191
United States

Cymax Canada

#200 - 4621 Canada Way
Burnaby, BC V5G 4X8

Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with CymaxStores.

Please email us at [email protected].