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RETURNING YOUR ORDER / ITEM


Standard Return Policy

If, for any reason, you are not satisfied with your purchase, we will gladly accept your return on most brands within 30 days of you receiving your item(s). Please note that certain items are considered custom or special request orders by the manufacturer, and certain products are non-returnable.

Non-returnable items:
• Custom made or special request items
• Opened bedding materials
• Assembled or Partially Assembled Furniture
• Mattresses
• Items without original packaging
• Used items In the event you do not like, or no longer wish to keep your order, a restocking fee will be applicable to most items returned and the return shipping will also be the responsibility of the customer.

*Restocking fees vary from manufacturer to manufacturer and can range from 0% to 25%. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.

Note: If your item has arrived damaged or defective, the above exceptions do not apply. You will not be charged a restocking fee or return shipping. COMPANY will not be responsible for return fees incurred if you make arrangements to ship back the item at your own expense.


How to return an item

Please contact us within 30 days of receiving your item to file a return request. All items must meet the return conditions / requirements in order to be approved for return for credit.

• All items must be returned in their original packaging, and not assembled.
• We are unable to offer returns on modified or assembled items as the manufacturer will deem these “used”.

Once your request is received we will obtain an RMA (Return Merchandise Authorization) Number from the manufacturer on your behalf and full return instructions will be provided, including the selection of an authorized carrier and return address to return the item back to the manufacturer. This process usually takes approximately 2-3 business days depending on how quickly the manufacturer reviews and approves the return request. Any items that are returned without an RMA number will generally be refused by the return warehouse and credit will not be processed.